Terms & Conditions
This website is operated by Embark Pet Services. Throughout the site, the terms “we”, “us” and “our” refer to Embark Pet Services.
Embark Pet Services offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing product(s) from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.
How to place order
Select the item(s) that you require from our website by clicking the ‘Add to Basket’ link shown for the item.
Items that you have selected can be reviewed at any time via the ‘View Basket’ link.
When you have completed your selections click on the ‘Checkout’ link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.
If you make a mistake during ordering please contact us as soon as possible.
If you need to amend your order prior to placing it you may do so on the shopping basket page. Remove items or amend quantities using the controls provided. You may need to refresh the contents of your basket for changes to take effect. If you really get stuck please call or email us.
Delivery charges vary depending on the size of package and shipping option chosen by the customer. All goods dispatched within 7 days and sent out via Royal Mail
If the goods are lost or damaged in transit, please let us know promptly.
Cancellation and Returns
You have the right to cancel an order with us if you do so before the product has been shipped. We, as the seller, have the right to charge a 20% restocking fee.
Returns are only accepted if the product is unopened and in the exact same condition it was sold in. If there is evidence of fault in the product, a refund may be granted, at the discretion of the seller.
To return the product, the buyer must package and return the product to the following address at the cost of the buyer:
Embark Pet Services
9 Pentland Chase
The seller will inform the buyer when the product is received and provide a refund in full (excluding shipping costs) if it is deemed that the claim is in accordance with this returns policy.
We reserve the right to refuse cancellation in respect of the following:
Goods that are made to the consumer’s specifications or are clearly personalised
Goods which are liable to deteriorate or expire rapidly
Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery
If you cancel, you must return to us any goods that have already been dispatched at your own expense within 14 days of cancellation. We will reimburse all payments within 14 days of cancellation. Where the contract is for the supply of goods, and these have already been dispatched, we will reimburse all payments within 14 days of receiving them back from you (or you supplying evidence that you have sent them).
Please take care of the goods and any packaging. If their value is diminished by any amount as a result of handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods (particularly if it goes beyond the sort of handling that might reasonably be allowed in a shop) we reserve the right to deduct that amount from the refund, up to the value of the purchase price.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
If there is a problem with the goods, please contact us. We have a legal obligation to supply goods that are in conformity with the contract and we will deal with the matter in accordance with your legal rights.